Returns
Want to return your order? Sure. Submit your return using the form below, with no account needed and nothing to print.
- 1. Submit a return using the form, within 14 days of receiving your parcel
- 2. Send the parcel back by courier or Pocztex to the address from the email, at your cost, not to a parcel locker or pickup point
- 3. Get your money back within 14 days, using the same payment method
Prefer not to use the online form? Fill in the PDF form and put it in the parcel. All the ways to return are described in our refund policy.
Questions about returns
How long do I have to return?
You have 14 days from the day you receive your order to withdraw from the contract. It's enough to submit your return within that time. Send the parcel no later than 14 days after submitting it.
Who pays for return shipping?
You pay for return shipping, and the price depends on the carrier you choose. Pack the items carefully, ideally in the same packaging they came in. You're responsible for the parcel until it reaches us.
If we made a mistake and you received an item you didn't order, we pay for return shipping.
Can I send the parcel to a parcel locker or pickup point?
We don't collect parcels sent to a parcel locker or pickup point. To return your parcel correctly, send it to the address provided. We also don't accept cash on delivery parcels or parcels held for pickup at a post office.
When will I get my money back?
We'll refund you using the same payment method you used for your order. Processing a return usually takes about 5 business days from when the parcel reaches us. If you haven't received your refund 14 days after submitting your return, contact us.
Can I exchange for a different size or colour?
We don't do exchanges. Submit a return and place a new order for the size that fits you.
Do I need to print anything?
You don't need to print anything. Just make sure your return is easy to identify. Pack the items and add a note with your order number and surname, so we can find your return faster and process it sooner.
Why do we ask for a reason?
Your feedback matters to us. It helps us better understand your needs and create products that suit you.
If you'd rather not answer, choose “Prefer not to say” and we'll accept your return just the same.
Can I try the items on before returning them?
Yes, you can try the items on just as you would in a shop. If, when processing the return, we notice they were used beyond what's needed to establish their nature, characteristics and functioning, you may be liable for the reduced value.
Where do I send my return?
AS YOU WISH / ASIDE
ul. Andrzeja Struga 78
90-557 Łódź
You'll also get the address in the email after submitting your return. Don't send returns to our office in Kraków unless we ask you to. Such a return may be delayed, and you may have to cover additional costs.
What if an item is damaged?
If an item arrived damaged or incomplete, write to us at contact@aside-brand.com and attach photos. We'll assess the situation and send you further instructions.
Didn't find your answer? Write to contact@aside-brand.com and we'll help.