Refund policy
Returns and Complaints
Want to return an item?
Of course — below you’ll find the return form and all the information you need to send your parcel back to us.
Before we say goodbye to your order, we have a small request.
We’d love to hear your thoughts about the item you purchased and what made you decide to return it. This kind of feedback genuinely helps us improve future designs, sizing, product descriptions, and create pieces that better meet your expectations.
In the return form, you’ll find a short, optional section about the reason for your return. We read every response and take it into account when working on future styles.
How to make a return?
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Download and complete the return form.
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Pack the item you wish to return and include the completed form in the parcel.
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Send the parcel to:
AS YOU WISH / ASIDE
ul. Andrzeja Struga 78
90-557 Łódź
Poland
contact@aside-brand.com
tel. +48 537 351 973
Once your return has been received and processed, the refund will be issued using the same payment method you used when placing your order, unless we agree otherwise.
Return information
You have 14 days from the date you receive your order to withdraw from the online purchase agreement.
The cost of sending the item back in the case of a standard return is covered by the customer.
The returned item should be properly secured for transport. Please remember that you are responsible for the parcel until it is delivered to us.
We do not accept parcels sent cash on delivery, to parcel lockers, or to other collection points.
Please do not send returns to our office address unless we specifically ask you to do so.
Please note that returns sent to our office address may delay the return process, and any additional costs related to such a shipment may be charged to the customer.
You may try on the item in the same way you would in a physical store. If the item has been used beyond what is necessary to check its nature, characteristics, and functioning, you may be responsible for any reduction in its value.
Refunds are processed in accordance with applicable law. We may withhold the refund until we receive the returned item.
Want to exchange an item?
At the moment, we do not offer direct exchanges.
If you would like to change the size, colour, or style, please return the item you have received and place a new order for the preferred option.
This way, you don’t need to wait for your return to be processed before ordering the correct size or colour.
If you have your eye on a specific option, we recommend placing a new order as soon as possible — we cannot guarantee that the item will still be available by the time we receive your return.
Want to make a complaint?
If you notice a defect in the product or believe that the item you received is not in conformity with the contract, please contact us at contact@aside-brand.com before sending it back.
First, we will ask you to provide your order details, a short description of the issue, and photos showing the defect. In many cases, this allows us to assess the situation without asking you to send the item back immediately.
Once we receive your complaint, we will review it and contact you with information about the next steps. If we need the item to be sent back in order to assess the complaint, we will provide you with the relevant instructions.
In the case of a complaint concerning non-conformity of the goods with the contract, the available remedies may include repair or replacement and, in cases provided for by law, a price reduction or withdrawal from the contract.
We will respond to your complaint within the timeframe required by applicable law.
What should you prepare before submitting a complaint?
Please have the following ready:
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order number,
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name of the item,
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description of the issue,
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information on when the issue was noticed,
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photos showing the item and the reported defect.
Please do not send the item back before receiving further instructions from us.
When may a complaint not be accepted?
A complaint may not be accepted in the case of mechanical damage caused during use or care of the product, improper use, or natural wear and tear resulting from normal use.
Each complaint is assessed individually.