Refund policy

Return Policy

In accordance with applicable legal regulations, the Customer has the right to return an item within 14 days from the date of receiving the order. The right to return applies to Consumers, as specified in the Consumer Rights Act of May 30, 2014.

To qualify for a return, your item must be in the same condition as when you received it—unused, with tags, and in its original packaging. You will also need your order number and proof of purchase.

To initiate a return, please notify us by sending an email to contact@aside-brand.com. In response, we will send you a return form, which must be completed and included in the return shipment in paper form.

Pleace note: 
-Return shipping costs are not covered by us.
-Items returned without prior notification will not be accepted.
- Cash-on-delivery (COD) shipments will not be accepted.

Returns should be sent to the following address:

ASIDE
Felicjanek 17/17A, 31-103 Kraków, Poland
Email: contact@aside-brand.com
Phone: +48 537 351 973

You can always contact us with any questions regarding returns at contact@aside-brand.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

The item is defective or damaged, or You received the wrong item.

This allows us to assess the issue and resolve it promptly.
Unfortunately, we do not accept returns for items purchased with gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have and, once your return is approved, place a new order for the desired item.

14-Day Right of Withdrawal in the European Union

Without affecting the above conditions, if an item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, the item must be in the same condition as when received—unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved or denied.

If approved, your refund will be processed within 14 business days.

Please note:
Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at contact@aside-brand.com.